We usually collect your personal information from you or
your agents. We may also collect it from our agents and
service providers; other insurers and insurance reference
bureaus; people who are involved in a claim or assist us
in investigating or processing claims, including third
parties claiming under your policy, witnesses and medical
practitioners; third parties who may be arranging
insurance cover for a group that you are a part of; law
enforcement, dispute resolution, statutory and regulatory
bodies; marketing lists and industry databases; and
publicly available sources.
This document sets out how we use, collect and disclose personal information about you. It replaces any information about privacy in the insurance documentation we have previously provided to you. Further information is in our Privacy Policy available at www.azlaos.com
At Allianz Insurance Laos (Az Laos), we give priority to
protecting the privacy of your personal information. We
do this by handling personal information in a
responsible manner and in accordance with the Lao
People's Democratic Republic Peace Independence
Democracy Unity Prosperity- Law on
Telecommunications.
How We Collect Your Personal Information
Why We Collect Your Personal Information
We collect your personal information to enable us to
provide our products and services, including to process
and settle claims; offer our products and services and
those of our related companies, brokers, intermediaries
and business partners that may interest you; and conduct
market or customer research to determine those products or
services that may suit you. You can choose not to receive
product or service offerings from us (including product or
service offerings from us on behalf of our brokers,
intermediaries and/or our business partners) or our
related companies by calling 1457 or +856 21 21 5903 8am
to 5pm Monday to Friday, or going to our website’s Privacy
section at www.azlaos.com
Who We Disclose Your Personal Information To
We may disclose your personal information to others with
whom we have business arrangements for the purposes listed
in the paragraph above or to enable them to offer their
products and services to you. These parties may include
insurers, intermediaries, reinsurers, insurance reference
bureaus, related companies, our advisers, persons involved
in claims, external claims data collectors and verifiers,
parties that we have an insurance scheme in place with
under which you purchased your policy (such as a financier
or motor vehicle manufacturer and/or dealer). Disclosure
may also be made to government, law enforcement, dispute
resolution, statutory or regulatory bodies, or as required
by law.
Disclosure Overseas
Your personal information may be disclosed to other
companies in the Allianz Group, business partners,
reinsurers and service providers that may be located in
Thailand or overseas. The countries this information may
be disclosed to will vary from time to time, but may
include Canada, Germany, New Zealand, United Kingdom,
United States of America and other countries where the
Allianz Group has a presence or engages subcontractors. We
regularly review the security of our systems used for
sending personal information overseas. Any information
disclosed may only be used for the purposes of collection
detailed above and system administration.
Your consent
By providing us with personal information you and any other person you provide personal information for, consent to these uses and disclosures until you tell us otherwise. If you wish to withdraw your consent, including for things such as receiving information on products and offers by us or persons we have an association with, please contact us.
Contact:
Ms. Annie Pantalacci
Compliance Manager, Legal & Compliance Department
33 Lane Xang Avenue, 2nd floor ANZ Building
P. O. Box 4223 Vientiane Capital, Lao PDR.
Tel 1457 or +856 21 21 5903
Email: annie@agl-allianz.com